Privacy Policy: Botshelo Mobile Wellness Services

Last Updated: 21/03/2026

1. Introduction

At Botshelo Mobile Wellness Services, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, legal, and responsible manner. This policy explains how we collect, use, and protect your data in accordance with the South African Protection of Personal Information Act (POPIA).

2. Information We Collect

To provide professional mobile healthcare services, we may collect the following information:

  • Personal Details: Name, surname, and South African ID number (where required for medical records).

  • Contact Information: Phone number (WhatsApp), email address, and physical address for mobile call-outs.

  • Health Information: Information regarding the services you request, such as IV Therapy, HIV Counseling, or STI Management. Note: This is classified as “Special Personal Information” and is handled with the highest level of confidentiality.

3. How We Collect Your Data

We collect data directly from you when you:

  • Contact us via the WhatsApp button on our website.

  • Book an appointment through our online scheduling system (Simply Schedule Appointments).

  • Fill out patient intake forms during a mobile wellness visit.

4. Why We Need Your Information

We use your information solely for:

  • Scheduling and confirming your mobile wellness appointments.

  • Providing accurate medical counseling and treatment.

  • Communicating with you regarding your health results or follow-up care.

  • Complying with South African healthcare regulations.

5. Sharing and Third Parties

We do not sell your data. We only share information with third parties when necessary for your care, such as:

  • WhatsApp: When you initiate a chat, your data is subject to WhatsApp’s privacy terms.

  • Medical Labs: If blood tests are required for your screening.

  • Legal Requirements: If required by South African law.

6. Data Security

We take the security of your health information seriously. We use encrypted digital tools and strict internal protocols to ensure that your sensitive data is protected from unauthorized access or accidental loss.

7. Your Rights under POPIA

As a patient, you have the right to:

  1. Access: Ask what information we hold about you.

  2. Correct: Request that we update or fix incorrect information.

  3. Delete: Request that we delete your data (subject to legal medical record-keeping requirements).

  4. Object: Withdraw your consent for us to process your data at any time.

8. Contact Our Information Officer

If you have questions about this policy or how your data is being handled, please contact us:

  • Practice Name: Botshelo Mobile Wellness Services

  • Information Officer: Manana Maibi

  • Email: info@botshelomobile.co.za

  • WhatsApp/Phone: +27 71 930 4779